Description about custom agentless policy

This custom "Agentless Monitor pack" contains agentless "WMI" metrics which are monitoring agentless computers performance and Altiris Services performance as well.

You can download this attached "ITMS 7.6 Agentless performance counters monitor packs.xml" and import it on your server where SMP and Monitor Solution 7.6 is installed.

Note!:

• These monitor policies were created, using 7.6 release but it should work in 7.5 SP1 as well.

How to import custom monitor policies .xml file:

1. Download attached .xml file

2. Open SMP Console and go to "Monitoring and Alerting" main page ⇒ open "Import Monitor Pack" page ⇒ click "Add" ⇒ "Browse" and choose downloaded .xml ⇒ click "OK".

3. Chosen .xml agentless policy will appears in list of other monitor packs ⇒ click on this custom agentless pack and click "Schedule"⇒ click "Now"

After this you will have available new folder with all these agentless monitor policies.

Other details about this agentless monitor policy:

1. Each agentless metric has poll interval after each 5 minutes. (You can always increase or decrease this 5 minutes poll interval of metric from "Metric Library")

2. Most part of these all metric rules are "Metric Collect" rules, which means that they will only collect metric data but not trigger the Rule condition and raise alert in Event Console. (You can always create separate "Metric Rule" and use existing metrics to set required Rule condition for further rule triggering and alert raising in Event Console)

3. There are some metric rules created and if they will be triggered, then you will have raised alert in Event Console from monitored resource and also will receive an email notification.

4. To receive emails with content about triggered Rule from appropriate monitored resource, you need to make sure that you have correct SMTP settings in "Notification Server" settings

And also make sure that you have set correct email address (or mail address group) in this "Send email" task (Then after Rule triggering, all required people will receive information about this alert and alert's content)

Example of received mail alert about triggered Port metric rule on monitored resource

Note: You can always change HTML style: font, background color or even add additional "Monitor Tokens" in body of HTML in "Send email task"

List of available Monitor Tokens, which you can use in "Send Email" task to receive required info

%!MONITOR_AGENT_NAME!%
%!MONITOR_AGENT_STATE!%
%!MONITOR_CATEGORY_NAME!%
%!MONITOR_EVENT_TIME!%
%!MONITOR_IN_MAINTENANCE_WINDOW!%
%!MONITOR_INSTALL_DIR!%
%!MONITOR_METRIC_INFO!%
%!MONITOR_ALERT_XML!%
%!MONITOR_METRICS!%
%!MONITOR_METRIC_INFO_HTML!%
%!MONITOR_METRIC_INFO_TEXT!%
%!MONITOR_OVERTIME_VALUE!%
%!MONITOR_POLICY_NAME!%
%!MONITOR_POLICY_GUID!%
%!MONITOR_PREV_RULE_STATE!%
%!MONITOR_PREV_AGENT_STATE!%
%!MONITOR_RESOURCE_GUID!%
%!MONITOR_RULE_GUID!%
%!MONITOR_RULE_NAME!%
%!MONITOR_RULE_STATE!%
%!MONITOR_SOURCE_IP_ADDRESS!%
%!MONITOR_TARGET_IP_ADDRESS!%
%!MONITOR_SOURCE_GUID!%
%!MONITOR_TARGET_GUID!%
%!MONITOR_SOURCE_NAME!%
%!MONITOR_TARGET_NAME!%
%!MONITOR_SOURCE_DOMAIN!%
%!MONITOR_TARGET_DOMAIN!%

List of agentless "WMI" metrics from this agentless monitor pack:

"Altiris Service" process - Handle Count

"Altiris Service" process - % CPU Usage

"Altiris Service" process - Memory Usage (Bytes)

"Altiris Service" process - Thread Count

"Logical Disk"  - % Free Space

"Logical Disk" - % Idle Time

"Logical Disk" - % Read Time

"Logical Disk" - % Write Time

"Logical Disk" - % Utilization Time

"Logical Disk" - Free MB (_Total)

"Physical Disk" - % Idle Time

"Physical Disk" - % Read Time

"Physical Disk" - % Write Time

"Physical Disk" - % Utilization Time

"Network Adapter" - Current Bandwith

"Network Adapter" - Total Bytes per Sec

"Physical Memory" - % Commited Bytes in Use

"Physical Memory" - Available Memory (MB)

"Physical Memory" - Commit Limit

"Physical Memory" - Commited Bytes

"Processor" - % Idle Time (_Total)

"Processor" - % Utilization Time (_Total)

"Task Server" - Average time for task operation

"Task Server" - Deadlocks count

"Task Server" - Task operations count

"Task Server" - Total pending operations

"Task Server" - Total tasks

"SQL Server" process - % CPU Usage

"SQL Server" process - Handle Count

"SQL Server" process - Memory Usage (Bytes)

"SQL Server" process - Thread Count

"Symantec Management Agent" process - % CPU Usage

"Symantec Management Agent" process - Handle Count

"Symantec Management Agent" process - Memory Usage (Bytes)

"Symantec Management Agent" process - Thread Count

"Altiris Object Host Service" process - % CPU Usage

"Altiris Object Host Service" process - Handle Count

"Altiris Object Host Service" process - Memory Usage (Bytes)

"Altiris Object Host Service" process - Thread Count

"CTDataLoad Service" process - % CPU Usage

"CTDataLoad Service" process - Handle Count

"CTDataLoad Service" process - Memory Usage (Bytes)

"CTDataLoad Service" process - Thread Count

"W3WP App Pools" - Failed Requests (_Total)

"W3WP App Pools" - Requests In Total Bytes (_Total)

"W3WP App Pools" - Requests Out Total Bytes (_Total)

"W3WP App Pools" - Succeeded Requests (_Total)

"W3WP App Pools" - Timed Out Requests (_Total)

"W3WP App Pools" - Total Errors (_Total)

"W3WP App Pools" - Total Requests (_Total)

"W3WP App Pools" - Total Sessions (_Total)

"W3WP App Pools" - Transactions Aborted (_Total)

"W3WP App Pools" - Transactions Total (_Total)

"W3WP" - Total Bytes Received (_Total)

"W3WP" - Total Bytes Sent (_Total)

"W3WP" - Total Bytes Transferred (_Total)

"W3WP" - Total Files Received (_Total)

"W3WP" - Total Files Sent (_Total)

"W3WP" - Total Files Transferred (_Total)

"W3WP" - Total Get Requests (_Total)

"W3WP" - Total Head Requests (_Total)

"W3WP" - Total Logon Attempts (_Total)

"W3WP" Service process - % CPU usage

"W3WP" Service process - Handle Count

"W3WP" Service process - Memory Usage (Bytes)

"W3WP" Service process - Thread Count

How to discover computer from network and use this discovered agentless computer to be monitored by "Agentless Monitor Policy"

1. Open SMP Console ⇒ "Home"⇒ "Discovery and Inventory"⇒ "Network Discovery"

2. Click "New"⇒ will appears "Create Discovery Task" window where you will see "Connection Profile" drop down menu and by default it uses "Default Connection Profile".

Note: If you will use "Default Connection Profile" for Network Discovery task, then all discovered computers will be monitored by "RMS" plug-in using only "Default Connection Profile".

Example:

PC_1 is discovered by 1st "Network Discovery" task, using "Default Connection Profile"

"RMS" plug-in monitors using "Default Connection Profile" for this agentless "PC_1", because PC_1 was discovered using this profile.

PC_2 is discovered by  2nd "Network Discovery" task, using 2nd new custom "Connection Profile"

"RMS" plug-in monitors using "2nd New Connection Profile" for this agentless "PC_2", because PC_2 was discovered using 2nd profile.

Pay attention on that you're using correct credentials for WMI, SNMP, HTTP protocols in "Connection Profile" because during agentless monitoring, some metrics can be turned to unavailable for appropriate discovered computer, due invalid credentials, etc.

You can always change credentials for appropriate protocol in Connection Profile and then on next policy refresh or "RMS" plug-in restart it will use updated new credentials.

3. When you have discovered computers via "Network Discovery" task, then you can open your "Agentless Monitor" policy and create required "Resource Target" to include there these computers for further agentless monitoring.

Note: Of course you can add in "Resource Target" your managed endpoints as well (servers with installed SMA) and monitor them as well.

After save changes, next policy refresh will receive this monitor policy on "RMS" plug-in installed server and agentless monitoring will be started.

Thanks,

IP.

IT Management Suite 7.6 HF1 is available through SIM. The release has the following highlights:    

• Support for RHEL 5.11 and 6.6  (see the articles at: http://www.symantec.com/docs/DOC8506 and http://www.symantec.com/docs/DOC8507)
• Support for Microsoft SQL Server 2008 R2 SP3
• Fixes for several customer issues
• Easier ways to import the third-party certificate to Internet gateway
• OpenSSL is upgraded to version 1.0.1m
• New check box for the Deploy Image task

You can access the ITMS 7.6 HF1 release notes from the following location:

http://www.symantec.com/docs/DOC8505

"How to create custom SMP Console menu where will be all required web parts in one place"

1. There is a list of available "Web Parts" in SMP Console, where you can set appropriate settings for each web part and take URL of appropriate Web part to create own custom menu.

Here is a list of all available web parts in ITMS 7.5.x

For example I've opened a "Task Computers and Devices" web part where I can take URL for further creation of custom menu.

2. In SMP Console, you can create own custom menu button and other menu items.

Here you can create own new custom menu button for SMP Console. For example I'll create a new main menu button and set name "TS Web" where will be menu item to have appropriate web parts there, such as "Task Server Details".

When you've set name of this menu button, then click "Save Changes" then this custom menu button will appear in SMP Console.

Now I'll set appropriate name "Task Servers and clients details" and will choose to "Show" a "Single page view" -> set as URL and paste there copied URL from "Task Computers and Devices" web part (/Altiris/TaskManagement/TaskServerDetails.aspx) and Save changes.

Finally I have custom new main menu button with sub-menu where I can open directly "Task Servers and registered clients state details" directly.

After opening it, I can see list of all available Task Servers and all managed registered clients state.

3. You can go back to "Settings" -> "Console" -> "Menus" -> click on your new Menu "TS Web" -> click "New" -> "Menu Item" -> set appropriate settings there and get required Web Part URL (mentioned above here) -> Save changes.

Best regards,

IP.

Hello all,

Has anyone created a SCOM monitor pack based off of th 6.x Monitor Solution for Altiris Infrastructure Pack, as I have a customer that wishes to monitor their Altiris Infrastructure via SCOM? 

SK

How to check package replication by using SQl query or other alternate way

how the patch management works from beginning

How machine gets patch
how patch management know this patch has to be installed end user machine

how end user machine communicate the patch management

how to stage the patch

what is windows assessment scan
what is PM import
what is Inventorry cache.ibd
what is Qchain
what is AexPatchAssessment.exe
how patch get deployed

Wanted to understand in details about what are the function of each components in patch management and it any diagram flow chart which gives the patch management process please share the same

Unable to start symantec management agent service

when i go to services its says that starting but no action i have seen

due to that i am unable to launch the SMA .its shows in notification tray but unable to launch

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want to publish all my software delivery and agents with compuer reports to internal portal so that user can access direclty and get the report

how can i perform this activity in console

Continuing our commitment to help users get the most value out of the Endpoint Management solutions, our product teams are now sponsoring twelve groups on Connect. In these groups, you will find the best how to videos, articles, and product extensions available.

Sponsored groups are monitored by the people responsible for those solutions. The product teams will enhance your product experience by doing the following things:

• Create content based on your needs and requests
• Answer forum posts and comments
• Highlight employee and user created content from Connect to make it easier to find
• Search for content relating to their group and tag it so that you only have to go one place to find all content relating to your interests
• Keep track of customer-posted ideas and make suggestions for product enhancements

Why should I join and contribute to sponsored groups?

By participating in these groups you will gain access to best practices that have been reviewed by subject matter experts. You will also find access to insightful advice from other users and a trusted conduit for submitting ideas for new content and improvements to our product teams.

By joining and contributing to these groups you add value to our solutions and help us continue to make them better.

For a basic overview of each group, see the following article:
Which Group Should I Join?

How to join and contribute to groups

To join a sponsored group, navigate to the Groups page in the Endpoint Management or Endpoint Virtualization communities.

Navigate to the Product tab and click the group you want.

Note that only the groups listed below are sponsored groups:

• Deployment and Imaging
• Discovery and Inventory
• ITMS Administrator
• Mac Management
• Monitor and Server Health
• Patch Management
• Reporting
• Server Management
• Service Desk
• Software Management
• Workspace Virtualization and Streaming
• Workflow

In the group, click Join. Some groups have open membership so you can join immediately. Others have moderated membership and your request must be approved by an administrator.

To contribute to a group, you must be a member of the group. Once you are a member, the group will show up on content creation pages. When you are creating content, scroll to the bottom of the page and select Public and/or the group you want to content to appear in.

I've tried posting this elswhere, and feel it's received no attention. Hopefully this is an appropriate place to post.

In Altiris 6.9, we had the ability to tell when a machine was currently online.  Losing this ability in 7.X has really hampered our ability to troubleshoot issue, both internally and with Symantec Tech support reps.  Please bring this feature back!

Error , Altris NS 7.5 console not loading showing server too busy and 

and CPU 100% utilization with w3wp.exe more memory usage.

GetClientPolicies.BeginHandler
Altiris.NS.Exceptions.NSComException (Altiris.Web.NS.Agent): Client certificate is not valid.
   at Altiris.Web.NS.Agent.GetClientPolicies.BeginHandler(Object sender, EventArgs e, AsyncCallback asyncCallback, Object extraData)

COM Exception errcode: 0x80076004

Exception logged from: 
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.Web.NS.Agent.GetClientPolicies.BeginHandler(Object sender, EventArgs e, AsyncCallback asyncCallback, Object extraData)
   at System.Web.UI.Page.PageAsyncInfo.CallHandlersPossiblyUnderLock(Boolean onPageThread)
   at System.Web.UI.Page.PageAsyncInfo.CallHandlersCancellableCallback(Object state)
   at System.Web.HttpContext.InvokeCancellableCallback(WaitCallback callback, Object state)
   at System.Web.UI.Page.PageAsyncInfo.CallHandlers(Boolean onPageThread)
   at System.Web.UI.Page.AsyncPageBeginProcessRequest(HttpContext context, AsyncCallback callback, Object extraData)
   at ASP.getclientpolicies_aspx.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object data)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
   at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
   at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
   at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
   at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
   at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)

HTTP status: 503. Invalid data received in HTTP response. Expected 53 bytes, received 0
-----------------------------------------------------------------------------------------------------
Date: 1/6/2016 10:05:58 PM, Tick Count: 25357703, Host Name: XXXX, Size: 321 B
Process: AeXNSAgent.exe (528), Thread ID: 9332, Module: InventoryRuleAgent.dll
Priority: 1, Source: HttpClient

getNewRulesFromWeb() error - HTTP status: 503. Invalid data received in HTTP response. Expected 53 bytes, received 0
-----------------------------------------------------------------------------------------------------
Date: 1/6/2016 10:05:58 PM, Tick Count: 25357703, Host Name: XXXX, Size: 358 B
Process: AeXNSAgent.exe (528), Thread ID: 9332, Module: InventoryRuleAgent.dll
Priority: 1, Source: InventoryRuleCache

IIS log 

1/7/20165:46:08xx.xx.xx.xx55764xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx57300xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx55928xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx56637xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassRuleSummary&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx49667xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx52954xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx52800xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx65335xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx52913xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx3206xx.xx.xx.xxx443HTTP/1.1HEAD/Altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx49981xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassRules&DataClassGuid=%7B00000000-0000-0000-0000-000000000000%7D&Compress=true&Version=625031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx61727xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx65268xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx53606xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx60255xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx59609xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx58920xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassRuleSummary&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:08xx.xx.xx.xx2281xx.xx.xx.xxx443HTTP/1.1HEAD/Altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
1/7/20165:46:12xx.xx.xx.xx2470xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:12xx.xx.xx.xx51657xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:12xx.xx.xx.xx2863xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:12xx.xx.xx.xx64908xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:12xx.xx.xx.xx56689xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:12xx.xx.xx.xx57190xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:12xx.xx.xx.xx64533xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:12xx.xx.xx.xx54529xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:12xx.xx.xx.xx43680xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:17xx.xx.xx.xx1588xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:17xx.xx.xx.xx2340xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:17xx.xx.xx.xx56076xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:17xx.xx.xx.xx49227xx.xx.xx.xxx443-----Timer_ConnectionIdle-
1/7/20165:46:19xx.xx.xx.xx55464xx.xx.xx.xxx80HTTP/1.1HEAD/Altiris/PS/ConnectionTest.html404-NotFound-

<event date="01/06/2016 22:14:32.7371053 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="437" tickCount="25872156"><![CDATA[Event not processed. IP: 141.177.64.206; Error: Client certificate is not valid.]]></event>
<event date="01/06/2016 22:14:32.7371053 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="66" tickCount="25872156"><![CDATA[Event not processed. IP: 165.174.167.140; Error: Client certificate is not valid.]]></event>
<event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="66" tickCount="25872171"><![CDATA[Event not processed. IP: 141.177.107.235; Error: Client certificate is not valid.]]></event>
<event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="4" tickCount="25872171"><![CDATA[Event not processed. IP: 165.174.251.121; Error: Client certificate is not valid.]]></event>
<event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="128" tickCount="25872171"><![CDATA[Event not processed. IP: 165.174.164.243; Error: Client certificate is not valid.]]></event>
<event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="3" tickCount="25872171"><![CDATA[Event not processed. IP: 165.174.12.22; Error: Client certificate is not valid.]]></event>
<event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="128" tickCount="25872171"><![CDATA[Event not processed. IP: 165.174.167.72; Error: Client certificate is not valid.]]></event>

Hi All,

I have a customer with Altiris 7.6 HF4.

In the log we see this error:

Failed to get Symantec Management Agent registration status, could not contact the service 'Altiris Object Host Service'. Please make sure that service is started and functional.
There was no endpoint listening at net.pipe://localhost/rss/AtrsHostRemotingRequestService that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
   [System.ServiceModel.EndpointNotFoundException @ mscorlib]

Since then, the Task Service dont start and all computer not can connect to the NS.

The handler 'Register' is failed to process request. The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Failed to call task server method: RegisterClient
The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

I tried:

1. Uninstall Task Service.

2. Boot

3. Install Again

When Uninstall the Task Service, the AtrsHost.exe Service running normally.

After install, the AtrsHost.exe has sttoped.

Can it be permissions problem?

Thank advanced.

Symantec IT Management Suite 8.0 is available on Symantec website. https://www.symantec.com/products/threat-protection/endpoint-management/...

Product specific documentation and help are available now at the following links:
-Symantec Help Center: http://symantechelpcenter.com/Welcome?context=ITMS8.0
-Product Documentation:
https://support.symantec.com/en_US/article.DOC8649.html

The IT Management Suite 8.0 HF1 is now available:

• Addressed 82 customer escalations (more than 250 defects in total)
• OpenSSL is upgraded to version 1.0.1s
• Full support for RHEL 6.7 - Symantec Management Agent and solution plug-ins can be installed on RHEL 6.7.  For the list of supported solutions and limitations refer to the following article:   http://www.symantec.com/docs/DOC9268
• Support for SQL 2012 SP3 - Starting from ITMS 8.0 HF1, SQL Server 2012 Service Pack 3 is supported.
• Updated versions of Symantec Workspace Virtualization Agent (7.6.181) and Symantec Workspace Streaming Agent (7.6.0.180) are included.
• Improvements of the AD import user interface: the status of the AD import rules is added, different filtering and sorting options are added, list of import rules now provides more information about each rule. For more information, see the Connect article.

ITMS 8.0 HF1 Release Notes are available at the following URL: http://www.symantec.com/docs/DOC9271

Hello

We just upgraded SMP and CMS from 7.6 HF1 to 7.6 HF7, all the upgradation process completed successfully and enabled all the upgradation policies in NS console to upgrade like Packase Server, Task Server, Agents etc

Now its almost 18 hours we have completed but On Package server it gets policy of Symantec Management Agent Upgrade but its retrying to download package, The server not getting package to upgrade, download history showing blank.

We are using SMP 7.5 experinicing issue in C:\windows\system32\inetsrv folder size is around 26GB and many.nse files are dumped in to the folder.

Any help is much appreciated

Hello

We having Client Management Suite 7.6. We just pulled out Health status report of Symantec Management Agent.

Almost 50% of agent status showing needs attention. and all are connected in network daily basis. We want to make all that health status.

Is there any task to make all agnet healty?

What is basically required to have SMP 7.5.x CEM functionality working via HTTPs using self-signed or non self-signed certificates

Probably this information will be useful to know, if you're going to setup CEM in your environment.

All description steps in attached doc were done in SMP 7.5 SP1 release build!

In attached "CEM - Basic to install CEM functionality.docx" you will see following areas with screenshots and description, like:

• How to install SMP 7.5 SP1 via SIM 7.5.x on "Default Web Site", using self-signed certificate and enabled HTTPs
• How to install SMP 7.5 SP1 via SIM 7.5.x on "Default Web Site", using own non self-signed certificate and enabled HTTPs
• Installation of Symantec Management Agent on endpoints from SMP Console to enable HTTPs communication via self/non-self-signed certificates
• Pre-requisites for remote Site Server(s) installation and their installation to works through HTTPs via self/non-self-signed certificates
• "Symantec Agent" web site (CEM Web Site) installation and other details about another certificate importing.
• "SMP Internet Gateway" installation and configuration details
• Details about adding "SMP" and "Site Servers" in installed/configured "CEM Gateway" and further Site assignments to server CEM clients.
• Details about enabling "Cloud-enabled Management Settings" policy on SMP Console.
• Details about "Cloud-enabled Management Settings" policy on managed endpoint and their behavior.

Also you can check another link to see some CEM troubleshoot cases:

• https://www-secure.symantec.com/connect/articles/about-different-cases-troubleshooting-cem-functionality

Migration: A migration is when you install the latest version of the IT Management Suite solutions on a new server, and then migrate the data from the earlier ITMS solutions to the latest version of the application.

Upgrade: An upgrade is when you install the latest version of ITMS on the same hardware, server operating system, and database.

You must migrate the Notification Server 6.x or 7.0 data to either Notification Server 7.1 SP2 or Notification Server 7.5.

After migrating the data, you must first upgrade to either ITMS 7.1 SP2 MP1.1 or ITMS 7.5 SP1 HF5 depending on the path you choose and then upgrade to ITMS 7.6.

The following diagram gives an overview of the migration and upgrade process:

You can use the following reference documents:

The links to the IT Management Suite 7.6 product documentation are as follows:

For previous ITMS release documentation, you can refer to the following article - http://www.symantec.com/connect/articles/it-management-suite-documentation